At Haute Massage, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us, in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.
By using our website and services, you consent to the terms outlined in this Privacy Policy.
1. Who We Are
Haute Massage is a premium mobile massage agency providing luxurious, on-demand wellness services to clients in the comfort of their homes or chosen locations. For any questions or concerns regarding this Privacy Policy, you can contact us at:
Email: privacy@hautemassage.co.uk
Website: www.hautemassage.co.uk
2. What Information We Collect
We may collect and process the following types of personal data:
- Personal Information: When you book a massage, register for our services, or contact us, we may collect details such as your name, email address, phone number, billing address, and service preferences.
- Payment Information: If you choose to save a payment method for future bookings, this information is stored securely in an encrypted format via our third-party payment processors.
- Booking Details: Information about the services you’ve booked, including dates, times, and preferences.
- Technical Data: When you visit our website, we may collect anonymized data about your device, IP address, browser type, and usage patterns to improve our website’s functionality.
- Feedback and Reviews: Any comments or feedback provided directly via our website or third-party platforms.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To process bookings and deliver the services you’ve requested.
- To communicate with you regarding your bookings, confirmations, and updates.
- To provide personalized marketing materials, such as promotions or recommendations, with your explicit consent.
- To process secure payments and refunds.
- To improve our website, services, and customer experience.
- To comply with legal obligations.
We will only use your personal data for the purposes outlined above and will never sell or share your information with third parties for their marketing purposes.
4. Marketing Communications
With your consent, we may send you marketing emails or text messages about special offers, promotions, or new services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly at privacy@hautemassage.co.uk.
5. How We Protect Your Data
We take your privacy seriously and use advanced security measures to protect your information, including:
- Encryption of sensitive data such as payment information.
- Secure servers and firewalls to safeguard your personal data.
- Limiting access to personal data only to authorized personnel.
Despite our best efforts, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute data security.
6. Sharing Your Information
We may share your personal data in the following circumstances:
- With trusted third-party service providers (e.g., payment processors) to facilitate bookings and payments.
- To comply with legal or regulatory obligations.
- In the event of a business transfer, merger, or acquisition.
All third-party providers adhere to GDPR and other data protection regulations.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data under certain conditions.
- Objection: Opt out of certain data processing, including direct marketing.
- Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact us at privacy@hautemassage.co.uk.
8. Cookies Policy
Our website uses cookies to improve your browsing experience and provide personalized content. Cookies are small files stored on your device that help us analyze website traffic and usage. You can manage or disable cookies through your browser settings, though this may affect your website experience.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once your data is no longer required, it will be securely deleted.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We recommend checking this page periodically to stay informed about how we protect your privacy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@hautemassage.co.uk
Website: www.hautemassage.co.uk
Thank you for trusting Haute Massage with your wellness journey. We are committed to ensuring your privacy and delivering an unparalleled experience.